Privacy Policy

Boltzmann Collection (“we,” “us,” or “our”) operates the website and services accessible at boltzmanncollection.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, create an account, submit an inquiry, or otherwise engage with our services.

By using our website you agree to the practices described in this policy. If you do not agree, please do not use our services.

Information you provide directly. When you register for an account, submit a watch inquiry or offer, request a hold, complete a concierge or sourcing request, or contact us through our website, you may provide your name, email address, phone number, mailing address, and the content of your messages. We only collect what you choose to give us.

Information collected automatically. When you browse our site we automatically receive standard server log data including your IP address, browser type and version, operating system, referring URL, pages visited, and the date and time of your visit. We also use cookies and similar technologies as described in Section 5.

We use the information we collect to:

• Respond to your inquiries, offers, and concierge or sourcing requests.
• Manage your account and provide the features and services you request, including saved watches and private viewing arrangements.
• Send transactional and service emails related to your interactions with us (e.g., confirmation that we received your inquiry). We do not send unsolicited marketing without your consent.
• Protect the security and integrity of our platform, detect and prevent fraud, and comply with applicable legal obligations.
• Analyse aggregate, anonymised usage patterns to improve our website and services.

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers. We engage third-party vendors to assist with hosting and infrastructure, payment processing, and transactional email delivery. These vendors are contractually restricted to using your information only as necessary to perform services on our behalf.
• Legal requirements. We may disclose information where required to do so by law, court order, or government authority, or where we believe disclosure is necessary to protect the rights, property, or safety of Boltzmann Collection, our clients, or the public.
• Business transfers. In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We would notify you before your information becomes subject to a materially different privacy policy.

We use essential cookies necessary for the site to function (e.g., session management and authentication) and analytics cookies to understand how visitors use our site in aggregate. We do not use advertising or retargeting cookies.

You can configure your browser to refuse cookies or to alert you when cookies are being set. Disabling essential cookies may affect site functionality.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including maintaining your account, completing transactions, and satisfying any applicable legal, accounting, or reporting obligations. When information is no longer required, we delete or anonymise it in accordance with our internal data retention schedule.

Depending on your location, you may have the right to access, correct, or request deletion of personal information we hold about you. You also have the right to opt out of any marketing communications at any time by following the unsubscribe instructions in any email we send or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable time and in accordance with applicable law.

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we hold against accidental or unlawful destruction, loss, alteration, and unauthorised access or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

Boltzmann Collection is based in New York, USA. If you are visiting from outside the United States, please be aware that any information you provide may be transferred to, stored, and processed in the United States. Data protection laws in the US may differ from those in your country. By using our services, you consent to this transfer.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will make reasonable efforts to notify you, such as by posting a notice on our website or sending an email to the address associated with your account. Your continued use of our services after any changes constitutes acceptance of the revised policy.

For questions about this Privacy Policy or to exercise your rights, please contact us: